Support
Find answers fast, get in touch, and keep your account safe.
FAQ
37 answers on tickets, tournaments, scoring, rewards, registration and data.
Contact us
Email support with your player name and phone model.
Safety
Scam warnings, official addresses and account security.
Responsible Play
Time limits, warning signs and Nigerian helplines.
Top questions
Is Slotupia really free to play?
Yes. You never pay to create an account, to join a tournament or to claim your daily tickets. Slotupia is free entertainment with no deposits and no betting.
Can I win real money on Slotupia?
No. Slotupia is not a gambling site. Coins, points, tickets and rewards stay inside the game and have no cash value. They cannot be withdrawn, sold or swapped for money or airtime.
How do I create a Slotupia account?
Open play.slotupia.com, tap Sign Up, enter your Nigerian phone number with the +234 area code, type the 6-digit verification code we send you, choose a password and a player name. If a friend invited you, add their invite code. The whole thing takes about a minute.
I didn't receive my verification code. What should I do?
Wait for the resend timer to finish and tap Resend. Check that the number and +234 area code are correct, make sure your phone has signal, and look in your SMS spam folder. If it still doesn't arrive, try again a few minutes later or contact support.
What are tickets?
Tickets are your free entry passes to tournaments. Every lobby shows how many tickets it costs to register, usually one or more.
How many free tickets do I get?
Every player receives 3 free tickets each day. They are issued automatically at midnight (00:00), and unused tickets reset when the new day's tickets arrive, so use them before the day ends.
How do I get more tickets?
Invite friends with your personal invite code. When a friend signs up with your code, both of you receive an extra free ticket. Daily check-ins, treasure chests and events can also give bonus tickets or coins.
When does a tournament start?
Each tournament room has a fixed number of player slots. Once every slot is filled, the match starts automatically and a countdown timer and live leaderboard appear.
Quick fixes
- No verification code? Check +234, drop the leading 0, wait for the resend timer. Full guide.
- Game won't load? Switch Opera Mini to High mode or open in Chrome. Browser guide.
- Out of tickets? See 10 ways to get free tickets.
- Can't tap a game? The match hasn't started; wait for the room to fill.
Guides
How to Play · Tournaments · Slots Guide · Blog
Still stuck?
Email support@slotupia.com with your player name, phone model, browser and a screenshot. We'll get back to you as soon as we can.
Popular guides
- How to get free tickets every day
- How to install Slotupia on Android
- How to save data while playing
- How the leaderboard works
What to include in a message
Tell us your Slotupia player name (never your password), the device and browser you use, what happened and roughly when. A screenshot helps. For match problems, include the format and start time from your Match Record.
Response times
We aim to reply within two working days. Questions already answered in the FAQ are the fastest to resolve, so check there first.
Staying safe online
Slotupia staff will never ask for your password, bank details, BVN or payment of any kind. Ignore anyone claiming to sell tickets or points, or offering to convert points to cash; that is not possible and is a scam. Report such messages to us.
Need support for gambling harm?
If you are worried about gambling, including betting apps, the organisations on our Responsible Play page offer free, confidential help in Nigeria.
