Contact Us
We read every message. The fastest way to reach us is email:
Before you write
Most questions are answered in the FAQ (tickets, verification codes, rooms, rewards, events). For gameplay basics see How to Play.
What to include
- Your player name and the phone number you registered with (never your password or verification code).
- Phone model and browser (Chrome, Opera Mini, Facebook).
- What happened, when (time in WAT) and the lobby/room if relevant.
- Screenshots if you have them.
Topics we can help with
- Account: sign-in, password reset, player name, email binding, account pause or deletion.
- Tickets & rewards: missing daily tickets, check-in, chests, invite bonuses, redemption codes.
- Tournaments: registration, rooms, scores and rankings.
- Events: share-event reviews and event rules.
- Privacy: data access or deletion requests: privacy@slotupia.com.
- Partnerships & press.
Scam warning
Slotupia staff will never ask for your password, verification code, BVN, bank details, ID or any payment. Slotupia has no deposits and no withdrawals. Report anyone claiming otherwise.
Official addresses
Website: slotupia.com · Game: play.slotupia.com. Anything else using our name is not us.
Nigerian support services
If gambling (anywhere) is causing you harm, these Nigerian services offer free, confidential help:
- Gamble Alert (non-profit): 24/7 helpline +234 916 295 7989; toll-free +234 705 889 0073 / +234 705 889 0074. gamblealert.org
- Gambleaware NG: free call 0704 858 9373. gambleaware.ng
- SafePlay (Lagos State Lotteries and Gaming Authority-backed self-exclusion and counselling for LSLGA-licensed operators): safeplay.ng
- Gambling Therapy (international, online, multilingual): gamblingtherapy.org
Numbers checked against each organisation's official website on 15 October 2026. If you're in immediate danger, call Nigeria's emergency number 112.
Response times
We aim to reply within one to two working days. Including your player name, phone model, browser and screenshots helps us fix issues faster. For urgent account security problems, put "Security" in your subject line.
Account deletion and data requests
You can ask us to delete your account and personal data, or to send you a copy of what we hold, under the Nigeria Data Protection Act 2023. Email privacy@slotupia.com from the address linked to your account, or include your registered phone number.
What to include in a message
Tell us your Slotupia player name (never your password), the device and browser you use, what happened and roughly when. A screenshot helps. For match problems, include the format and start time from your Match Record.
Response times
We aim to reply within two working days. Questions already answered in the FAQ are the fastest to resolve, so check there first.
Staying safe online
Slotupia staff will never ask for your password, bank details, BVN or payment of any kind. Ignore anyone claiming to sell tickets or points, or offering to convert points to cash; that is not possible and is a scam. Report such messages to us.
Need support for gambling harm?
If you are worried about gambling, including betting apps, the organisations on our Responsible Play page offer free, confidential help in Nigeria.
Quick answers
Is Slotupia really free?
Yes. There is no deposit, no purchase and no subscription. You play with free coins in tournaments entered with free tickets.
Can I win money?
No. Slotupia is points only. Points move you up the leaderboard and the weekly Player Ranking but have no cash value and cannot be withdrawn or exchanged.
How do I get tickets?
Check in daily for 3 free tickets, invite friends, complete missions and join events. See all ten ways.
What do I need to play?
A phone or computer with a modern browser and an internet connection. There is nothing to download.
Who can play?
Slotupia is for players aged 18 and over.